Why am I not receiving notifications?

If you're not receiving Place alerts or SOS notifications, it's usually due to device-level notification settings or battery optimization features that suppress alerts.

Check Your Settings

1. Enable Push Notifications

Ensure that WheresNow has permission to send notifications.

• iOS: Settings > Notifications > WheresNow > Allow Notifications. Ensure Alerts (Lock Screen, Notification Center, Banners) are enabled.
• Android: Settings > Apps > WheresNow > Notifications > Show notifications.

2. Disable "Do Not Disturb" or "Focus Mode"

Check if your phone is in a mode that silences incoming alerts. High-priority SOS alerts should ideally bypass these, but it's best to check your system settings.

3. Check Circle Notification Settings

Notification triggers are set per Circle.

• Open the WheresNow app.
• Select the Circle.
• Tap on "Settings" and ensure "Place Alerts" are active for the members you wish to monitor.

4. Background Data Usage

WheresNow needs background data to send and receive alerts.

• Android: Settings > Apps > WheresNow > Mobile data > Allow background data usage.
• iOS: Settings > WheresNow > Background App Refresh (Should be ON).

If notifications still don't arrive, try reinstalling the app to reset all system permissions.